Case Study
Closing the Trust Gap for a Final-Mile Logistics Leader
Deliver It · Los Angeles, California
Challenge
Deliver It, a final-mile provider in Los Angeles, struggled to sign large corporate clients and retain drivers. A limited online presence and outdated marketing materials created a trust gap with the national retailers it needed to win. At the same time, the founders were preparing to launch a final-mile app and needed help bringing it to market.
Solution
INGAGE rebuilt the Deliver It website; launched, managed, and grew the company's social media accounts; established and managed review platform profiles; and developed ongoing content. The firm also consulted strategically on driver retention, customer relationship opportunities, and crisis situations, and launched the app's digital presence with a supporting customer acquisition strategy.
Impact
Stronger driver retention, a credible market presence, and key relationships with national retailers generated exponential growth for both businesses, culminating in their acquisition in 2023. The founder returned to INGAGE in 2026 to launch his next venture.
